The Town of New Castle provides water, sewer as well as trash and recycling collection services to our residents. New homeowners should complete an Application for Utility Services as soon as possible after closing on the purchase of a new home. The Town does not require a deposit, but the Title Company will collect a $15.00 transfer fee at closing. For new homeowners, responsibility for services begins on the date of ownership and amounts will be prorated for partial months.

The Town prepares utility bills on the first working day of each month for services for the previous month; residents can expect to receive their bill during the first week of the month. Bills are payable in full by the 25th day of the month and are considered past due if not paid by the end of the month. You can pay your bill online if you wish.

Payment can be made by cash, check, money order, credit or debit card. Payments can be made over the phone with either a VISA or MasterCard by calling Town Hall at (970) 984-2311. Payments can also be mailed or dropped off at Town Hall, either inside during business hours or outside in the drop box at any time. Payments are retrieved from the box at 8:00 am every working day.

The total monthly minimum amount for water, sewer and trash removal is $111.69 for town residents. Additional charges apply for water usage over 12,000 gallons. Utility rates vary and you can review them for details on senior and out-of-town customers.

From May 1 through September 30, Summer watering restrictions are in effect (read more below).

A reminder from the Utilities Department to winterize now your irrigation systems, since the Fall season is upon us and we will be soon dipping into those freezing temperatures. Remember your sewer billing will be billed by your water usage during November through the end of March since minimal landscape irrigation takes place during these months. Also now is the time to repair any leaks or drips you may have with faucets or leaking toilets.

Important Utility Forms, Phone Numbers and Websites

Pay Your Bill Online
Utility Rates   
Summer Watering Restrictions
Tenant Agreement Form
Application for Utility Services
Mountain Waste and Recycling, (970)-963-3435
Century Link, (800) 244-1111, (1-877) 417-3983
Comcast, (970) 945-7292, (800) 934-6489
Cedar Networks, (970)385-2500, (844)385-2500 (downtown only)
Xfinity, (855) 796-5577
XCEL Energy (Electricity and Gas), (800) 895-4999

Water, Sewer

For rental property owners, please be aware that the Municipal Code requires that water and sewer service remain in the name of the property owner. As a convenience to you, and with your written permission, a tenant may be added to your account as a co-signer and receive the utility bill in his or her name. Responsibility for payment of all amounts due, however, remains with the property owner. A tenant agreement form completed by the owner will authorize the Town to send the monthly bills to your tenant. There is a $5.00 administrative charge for this service.

Trash and recycling services are provided by Mountain Waste and Recycling.

The Town of New Castle can help with the following questions. Feel free to contact us at any time at (970) 984-2311, Monday thru Friday from 8:00 am to 5:00 pm.

Q) I left my trash container and recycle bin outside by 7:00 am and they didn’t pick up one or the other. Why?

A) There could be a few reasons why this happened. They are:

  • i. There was a holiday on the Monday before Wednesday trash/recycle pick up. For example Christmas and New Years Eve in 2013 falls on a Monday. Trash/recycles will be picked up on Thursday.
  • ii. Trash/recycle trucks do break down and may be late.
  • iii. Although this is very rare, the driver may have forgotten.

If you have a billing question please contact the Utility Billing Clerk Mindy Andis at (970) 984-2311 or email

Our contract for trash and recycling is with Mountain Waste & Recycling. Please call (970) 963-3435 or use Mountain Waste & Recycling website for any of the questions below.

Q) Can I order a smaller or larger trash container?
A) Yes, you can order a 64 or 96 gallon trash container. It you’re not satisfied, you can re-order within 60 days. Contact Mountain Waste to order.

Q) Can I obtain a lid for my recycling bin?
A) The contract between the Town of New Castle and Mountain Waste currently does not include lids for recycle bins.

Q) What are Mountain Waste’s recycling services?
A) Mountain Waste & Recycling provides one 18 gallon recycling bin for co-mingles recyclables which includes:

  • Plastics #1-#7
  • Glass
  • Aluminum and tin

You can contact Mountain Waste & Recycling for an additional 18 gallon yellow recycle bin at no charge for:

  • Newspaper
  • Office paper
  • Magazines, catalogs, and phone books
  • Paperboard (cake boxes, cereal boxes, soda boxes, and beer cartons)
  • Cardboard (need to flatten and place under recycle bin)

Additional recycle bins are available for $10.00. Contact Mountain Waste and they will bill you separately.

Q) Occasionally, Mountain Waste & Recycling throws some recyclables in the trash and does not recycle some of my products. Why?
A) There could be a couple of reasons why this happens. There could be too much contamination and/or the driver made an error. For assistance, contact Mountain Waste & Recycling.

Q) I forgot to leave the trash/recycle bin outside on Wednesday before 7:00 am. Can I contact Mountain Waste to pick up either?
A) If Mountain Waste & Recycling trash and recycling trucks are in the area on the same day of your Wednesday pick-up, they will assist you. Contact Town of New Castle for help.

Q) How do I dispose of electronic waste? Unfortunately, Mountain Waste is no longer able to accept any electronic waste.

If we haven’t answered a different question you may have, please call Mountain Waste at (970) 963-3435. If they cannot be reached, contact Paul Smith at (970) 984-2311 or email at


Take a tour of the Wastewater Treatment Plant

View the New Castle Wastewater Management Plant


How Clean Water Arrives at Your Faucet

Water Damage can Cost You

Water damage may or may not be covered separately from a typical homeowner’s insurance policy. To verify whether water damage is covered in your policy, contact your insurance agent. The Town is not responsible for water damage caused by a property’s service line or internal plumbing. Read some helpful Winter Tips.

Service Lines

The dividing point between town-owned mains and service lines that are the responsibility of the property owner, is located where the property taps into the main. The service line is owned by and installed at the expense of the property owner. Service lines include all pipe and fittings up to and including the stop and waste valve in a building with an outside meter setting, and up to and including the valve at the downstream side of the meter for an inside meter setting.

Water Consumer Confidence Report
Summer Water Rules

Watering restrictions apply to all users of the Town’s treated water from May 1 through September 30.

Addresses ending in odd numbers may irrigate only on odd number calendar days, and addresses ending in even numbers may irrigate only on even number calendar days.

For example:

Street Address Dates for watering in May
355 Main Street 1,3,5,7,9,11,13,15,17,19,21,23,25,27,29,31
354 Main Street 2,4,6,8,10,12,14,16,18,20,22,24,26,28,30

Watering is further limited to a maximum of four (4) hours on the allotted day, between 12 midnight and 10:00 am and 6:00 pm to midnight. No watering is allowed on any day between 10:00 am and 6:00 pm.
These restrictions apply only to the irrigation of lawns, trees, shrubs and other vegetation planted in the ground.

A Water Exemption Permit is available for the purpose of watering newly installed landscaping, lawns and trees. This exemption will allow a customer to water during the no-use period and will be issued by the Town for a period of 30 days. Only one exemption permit may be issued per calendar year.

Water use restrictions do not apply to children’s games or activities that use water so long as at least one child is actively participating in the game or activity while the water is being used.
Learn how to reduce summer irrigation watering with Xeriscape and Water Conservation Tips.

Water Conservation Indoors

Don’t let the faucet run while you clean vegetables. You can serve the same purpose by putting a stopper in the sink and filling the sink with clean water.

Use your sink garbage disposal sparingly. Better yet—compost garbage.

Thaw frozen food in your refrigerator or microwave, not under running water.

Keep a bottle of drinking water in the refrigerator. This ends the wasteful practice of running tap water to cool it off for drinking.


Use your automatic clothes washer for full loads only. Your automatic washer uses 30 to 35 gallons of water in a cycle; that’s a lot of water for three t-shirts. Most automatic washers have a water level regulator; save water by using the proper setting.

Consider buying a front-loading washer. Front-loading washers use about 1/3 as much water as traditional machines. On average, front loaders cut the water required to wash a load by about 15 gallons. One industry leader estimates that households laundering an average of nine loads per week can save $100 a year in electricity bills and 7,000 gallons of water with a good front-loading machine.

Around the House

Check pipes and faucets for leaks. Even the smallest drip from a worn washer can waste 20 gallons or more a day. Larger leaks can waste hundreds.

Catch the water coming from the faucet while you are waiting for it to get hot or cold. Use it to water plants, fill the washing machine or humidifier or top off fish tanks.

Reuse certain water. Used water may be suitable for some purposes, even with no treatment or filtration. For instance, you may not finish a glass of drinking water. You can put it in a household plant, put it in a pet’s water bowl, or save it and drink the rest later. Water used to boil food can also be used once it has cooled. When you clean a fish tank or a fountain, you can use the dirty water on potted plants. The State of Colorado Health Department does not differentiate between gray water and black water (sewer water); it considers all waste water to be black water. If you were to use dishwater to water your plants outside, nothing catastrophic would happen, but be sure to use only soap—not detergent. In addition, bath water and laundry water have an amount of fecal coliforms, so it is best not to use that water on anything edible.

Your efforts matter! Try as many of these activities as you can for one month and then compare to that month last year. If it doesn’t seem like much to you, multiply the water you didn’t use by 1,500 (the number of water bills the Town mails each month); see how important your efforts are in making a difference!

More water conservation tips are listed on the American Water Works Association and WaterSaver websites.

Water Conservation Outdoors

The average New Castle water customer uses nearly 200 gallons of water each day. This may surprise you, especially if you consider that the national average is about 100 gallons per person per day. You may even question this – thinking only of the water that you drink. However, the amount that we actually drink is very insignificant – less than 1% of our total water use. We use water for cooking, cleaning, bathing, laundry and outside. Outdoor use, mostly lawn watering, accounts for the vast majority (about 70%) of New Castle’s water consumption. As you might expect, demand peaks during the hot summer months. Average water demand for a single day in the year 2004 was about 590,000 gallons per day. However, the peak demand for a single day in the year 2004 was over 1.3 million gallons (over twice the average!). Conservation is a way to lower peak demand. Here are some ways to practice outdoor water conservation.

Water your lawn only when it needs it. Watch your grass — it has some distinct ways of letting you know it is thirsty. Areas of grass may begin to change color, picking up a blue-green or smoky tinge. Grass will not spring back up after being stepped on, and faint footprints will remain. Allow nature to water your lawn by delaying the activation of your system as late into the spring as possible. Check to see if rainfall is quenching your lawn’s thirst. Hand water or use a sprinkler to water dry spots rather than water the whole yard.

Water during the cool part of the day. Water loss to evaporation can be as much as 20-25%! Avoid times of high winds which can reduce efficiency. Water droplets clinging to grass can actually cause the sun to “burn” individual blades. Water early in the morning or late at night. Early morning is better than dusk since it helps prevent the growth of fungus.

Deep soak your lawn. Water your lawn just long enough for water to seep down to the roots where it won’t evaporate quickly and where it will do the most good. A light sprinkling, which sits on the surface, will simply evaporate and be wasted. A slow, steady fall of water is the best way to irrigate your lawn.

Keep your spray pattern coarse, low and slow. Fine mist or fog sprays are more likely to lose water to drifting and evaporation than coarse sprays. Water sprayed low is less subject to wind disturbance and therefore, more likely to land where you’ve planned.

Save water by planting a water-conserving turf grass. Visit the Colorado State University Cooperative Extension website for articles about lawn care and other gardening topics.

Don’t water the gutter. Position your sprinklers so water lands on your lawn or garden, not on concrete where it does no good.

Customize your sprinkler system for your landscape. Observe and alter watering times for each section of your yard depending on exposure, shade and sprinkler output. Develop a separate watering schedule for turf, trees, shrubs and flower beds. Most trees and shrubs don’t like to be watered as often as turf or annual flowers. Use a drip irrigation system to water trees, shrubs and flower beds.

Install a rain sensor that will override your sprinkler system controller and shut the system off during rain.

Raise your mower height. The height of your grass is directly proportional to the depth of the roots, so encourage roots to grow deeper by cutting grass at a height of 3 inches. Also, grass blades will actually shade each other and the soil to help the turf to retain moisture.

Aerate your lawn every spring and fall to reduce soil compaction. This will help prevent runoff and supply oxygen to the roots.

Plant drought resistant trees and plantsXeriscape™ is the use of native and climate-adapted plants in landscape. There are many beautiful trees and plants that thrive in the New Castle area with far less watering than other species.

Put a layer of mulch around trees and plants. A layer of mulch will slow the evaporation of moisture.

Check for leaks in pipes, hoses, faucets, and couplings. Leaks outside the house may not seem as unbearable since they don’t mess up the floors or drive you crazy at night. But they can be even more wasteful than leaks inside the house. Use hose washers between spigots and water hoses to prevent leaks.

Use a broom to clean driveways, sidewalks, and steps. Using a hose to push around a few leaves and scraps of paper wastes water.

Don’t run the hose while washing your car. Soap down your car with a pail of soapy water. Then use a hose just to rinse it off.

Want to learn more?

Water and Waste Water

The Town of New Castle Utility Department is responsible for the manufacturing of the Town’s potable water, and distributing this valuable product to the end consumer through the use of an extensive distribution system. The Department is also responsible for collecting wastewater, treating and cleaning the wastewater and ultimately returning it to the earth in an environmentally responsible way.

Our continuing commitment to you.

Town of New Castle Utility Department’s trained and licensed professionals are committed to:

  • Providing safe, reliable, high quality drinking water at a reasonable cost.
  • Responsibly and efficiently collect, treat and return wastewater.
  • Conducting long-term planning and appropriately invest in our water and wastewater infrastructures.
  • Using sustainable and environmentally friendly treatment processes.
  • Providing top-notch customer service.
  • Conducting sound financial management.
  • Providing effective and efficient communications.

Download Voluntary Disconnection form

What You are Getting for Your Money
Check your meter for a Water Leak

The Complete Meter Test

Below are instructions on how to check your meter to find out how much water is being lost due to a leak. Knowing the volume of loss will help your leak specialist or plumber to understand the potential size of the leak. Also, after a leak detection repair is completed, check the meter again to make sure all the leaks have been repaired.
  1. This test should be conducted for a 30 minute period, during which time no water is being used on the property.
  2. Find your water meter, which is usually located in front of the house in a covered box near the street or in the crawl space under the house.
  3. Write down the numbers indicated on the meter at the start of this test.
  4. Return to check the meter reading after 30 minutes have passed.
  5. If the numbers have not changed, you do not have a leak in your pressurized water system. If the numbers have changed, continue with the following steps.
  6. Shut off the valves under all toilets in the house, and repeat steps 1-4.
  7. If the numbers have not changed, you may have a running toilet that should be serviced. If the numbers have changed, this indicates water consumption even though water was not being used during the test, and you may need leak detection.
  8. Note the smaller spindle on the left. This is the low flow indicator. If this indicator is moving then water is flowing thru the meter indicating that you have a leak.
  9. Write down the meter number.